Discovery is the process of identifying the requirements for your project. It helps if you have prepared a write-up a list of your expectations for the project.
Information architecture involves identifying the organizational relationships between the various content and functionality of your site.
When the primary requirements and basic information architecture are understood, we begin building a prototype. A prototype is a clickable version of your web site.
When the prototype has been approved for development, we'll begin any necessary custom coding. Alpha testing is performed to ensure that most bugs are fixed early in the process.
Visual design involves determining the look and feel for the site. A short graphic design specification for each required layout will be produced.
Beta testing is the process of allowing others to use the site in order to test various permutations of the software while identifying and fixing any bugs that may arise.
What good is a web site if you can't use it? However, if necessary we can provide training in person or via plain old email.
You'll want to keep your software up-to-date with security releases and other updates, and you'll probably want to add new features as well.